I am Professor of Technology and Organisation and Deputy Head of the Department of Management at the University of Sussex Business School.
Background
My background is in organisation studies, information systems and Science and Technology Studies (STS). I am generally interested in the ways in which digital technology is implicated in discourses about organisational change specifically in the context of healthcare. Specifically, I am interested in understanding how digital technology shapes professionals’ work and identity (e.g. doctors, nurses, community pharmacists etc.) as it challenges their power and authority. I also study the ways in which technology generates new forms of work – for instance moderation work – in the healthcare platform economy.
I am currently involved in two research projects that look into how digitalisation produces discourses about health citizenship and patient activism. I examine these questions in two non-profit health platforms, Care Opinion and MedicineAfrica.
Research interests
- Digital health citizenship and activism
- Moderation work in the health platform economy
- The role of health platforms in the generation of social value
Recent journal articles
From ‘making up’ professionals to epistemic colonialism: Digital health platforms in the Global South
Dimitra Petrakaki, Petros Chamakiotis and Daniel Curto-Millet (2023), Social Science & Medicine
Where Automated Interviews Fall Short
Jaser, Z., Petrakaki, D., Starr, R., Oyarbide-Magaña, E. (2022) Harvard Business Review
After-hours connectivity management strategies in academic work
Aljabr, N., Chamakiotis, P., Petrakaki, D., Newell, S. (2021), New technology, Work and Employment
Social value creation through digital health activism in an online health community
Chamakiotis, P. Petrakaki, D. & Panteli, N.(2021), Information Systems Journal
Recent policy publications
Cultural barriers to patient empowerment: Insights from the PatientsEngage digital health platform in India
Dimitra Petrakaki and Chirantan Chatterjee (2023), Policy@Sussex
The role of digital health platforms in re-skilling healthcare professionals in developing countries: The case of MedicineAfrica
Petrakaki, D., Chamakiotis, P. (2021), Policy@Sussex
Digit Blogs
What is the impact of health platforms on reskilling medical workers in the Global South?
Dimitra Petrakaki and colleagues on how health reskilling platforms can overcome unintended digital 'epistemic colonialism' to equip medical professionals with relevant, and locally appropriate, skills and knowledge.
Researching AI video interviews from a human perspective
How are AVIs perceived by young job-seekers and do they contribute to an extra level of anxiety within the job seeking process?
Other publications
Chamakiotis, P., Panteli, N. & Petrakaki, D. (2020) ‘The hidden mechanisms for online community growth‘ LSE Business Review
Petrakaki, D., Hilberg, E. and Waring, J. (2018) Between empowerment and self-discipline: governing patients’ conduct through technological self-care. Social Science and Medicine, vol.213, pp.146-153
Petrakaki, Dimitra (2018) ‘Re-locating Accountability through Technology: From Bureaucratic to Electronic Ways of Governing Public Sector Work’. International Journal of Public Sector Management. vol.31, no.1., pp.31-45
Call for papers: Special Issue on digital work in healthcare
The issue will seek to understand what can be learnt from previous manifestations of digital healthcare work.
Call for papers: Digit researchers edit special issue of Information Systems Journal
Digit researchers have issued a call for papers for a special issue of the Information Systems Journal on alternative forms of value engendered by digital platforms.
Dr Dimitra Petrakaki presents at a workshop on ‘Digital health platforms and the future of work’ held at the University of Bristol
Dimitra presented on 03 March in Bristol.
Planned Research working papers and delivery date
Social value creation and digital patient activism (March, 2020)
Digital health citizenship (June, 2020)
Moderation work as care work (March 2021)