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Feeling At Home at Work? Inequalities, Inclusiveness, and Changing Work Environments
Why “feeling at home” at work is impacted by intersecting inequalities such as racism, sexism, classism, and ableism, and shaped by workplace cultures and norms.
Does AI chatbot make a good colleague at work?
Much of the focus on AI technology in the workplace has centred on whether it is replacing humans or not—but what happens when employees are asked to work alongside AI-based systems?
Robots at the Gates? Robotic Process Automation, Skills and Institutions in Knowledge-Intensive Business Services
Abstract Against the backdrop of the fourth industrial revolution, this paper examines the emergence of Robotic Process Automation (RPA) as one of the new technologies that are shaping the future of work and reconfiguring sectoral business and innovation systems and models. It discusses how the institutional context can potentially [...]
Retail employment and automation: good or bad for jobs?
How will investment in technologies such as robotics, tracking technologies and Artificial Intelligence affect employment in the retail sector?
Rapid recruitment in retail: Leveraging AI in the hiring of hourly paid frontline associates during the Covid-19 Pandemic
Abstract Increased demand due to the Coronavirus pandemic created the need for Walmart to onboard tens of thousands of workers in a short period. This acted as a catalyst for Walmart to bring forward existing plans to update the hiring system for store-level hourly paid associates in its US [...]
Innovation Work Chains in US Retail: Automation, Tracking and AI Adoption during the COVID-19 pandemic
Abstract The 2020 global pandemic led to record grocery sales and significantly accelerated the adoption of online retail services. This trend is expected to grow as mainstream retailers aim to keep up with the speed of delivery from ‘digitally native’ competitors and changing consumer expectations. Technological innovation is being [...]
Digital platforms’ role in re-skilling healthcare professionals for Covid-19 recovery
This related project, funded by the UKRI- Higher Education Innovation Fund, explores whether and how digital platforms can be used as a rapid intervention to re-skill healthcare workers in emergencies.
Business models and working conditions of Chinese digital freight platforms
This related project examines innovations in the Chinese digital road freight platforms and their impact on the road freight market and drivers. Funded by the China in Europe Network.
agiLab
agiLab is a collaboration between academics and practitioners to develop more flexible ways of meeting the needs of workers, patients and society.
Leading an Agile Workforce in the NHS
This related project explores the move into agile-working for NHS staff. Funded by the NHS People Directorate/Leadership Academy.