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Robots at the Gates? Robotic Process Automation, Skills and Institutions in Knowledge-Intensive Business Services
Abstract Against the backdrop of the fourth industrial revolution, this paper examines the emergence of Robotic Process Automation (RPA) as one of the new technologies that are shaping the future of work and reconfiguring sectoral business and innovation systems and models. It discusses how the institutional context can potentially [...]
Rapid recruitment in retail: Leveraging AI in the hiring of hourly paid frontline associates during the Covid-19 Pandemic
Abstract Increased demand due to the Coronavirus pandemic created the need for Walmart to onboard tens of thousands of workers in a short period. This acted as a catalyst for Walmart to bring forward existing plans to update the hiring system for store-level hourly paid associates in its US [...]
Innovation Work Chains in US Retail: Automation, Tracking and AI Adoption during the COVID-19 pandemic
Abstract The 2020 global pandemic led to record grocery sales and significantly accelerated the adoption of online retail services. This trend is expected to grow as mainstream retailers aim to keep up with the speed of delivery from ‘digitally native’ competitors and changing consumer expectations. Technological innovation is being [...]
Measuring the size, characteristics and consequences of digital work
Abstract This working paper provides a summary assessment of the existing literature and data on digital forms of employment internationally. It illustrates the variability in how it is defined, how it is growing and what kind of risks are associated with these developments. Evaluation of these types of jobs [...]