Where Automated Interviews Fall Short
Jaser, Z., Petrakaki, D., Starr, R., Oyarbide-Magaña, E. (2022) Harvard Business Review
More and more companies are using automated interviews, particularly for hiring younger workers. But what effect is this technology having on job seekers — and how can HR departments and technology companies improve on the interview experience? This early research points to several flaws in the interview process that leads young job seekers, particularly those from underrepresented backgrounds, to become emotionally and cognitively exhausted, and offers tips for creating a more meaningful (and more human) interaction between job candidates, technology, and hiring managers.