Re-locating Accountability through Technology: From Bureaucratic to Electronic Ways of Governing Public Sector Work
Petrakaki, D. (2018). International Journal of Public Sector Management 31(1): 31-45
The purpose of this paper is to explore the implications of e-government for horizontal/social accountability (to citizens) by looking into its shifting location. Its main purpose is to show how the introduction of information and communication technology in the public sector changes how public sector work is organised, shifting the traditional sources of accountability and to discuss the implications of those changes.