Logistics and cloud computing service providers’ cooperation: a resilience perspective

Subramanian N. and Abdulrahman M.D. (2017). Production Planning and Control 28(11-12): 919-928

Cloud computing (CC) services can offer substantial cost-effective global operational and relationship benefits if the cooperation between logistics and CC services are resilient. Potential vulnerabilities to cooperation of CC and logistics service providers can occur with respect to vital factors such as security and trust. Extant studies have demonstrated CC benefits as well as few challenges associated with CC services application. However, no extant study has examined the inter-organisational benefits based on cooperative resilience between CC and logistics service providers in terms of both capability and trust vulnerability factors. This study examines the cooperative resilience of logistics and CC service providers based on innovation diffusion theory within a supply chain risk assessment framework. Using structural equation modelling techniques, we investigate the relationship between the vulnerability factor (trust), capability factor (security) and collaboration benefits (relationship and operational) offered by CC service providers based on 236 Chinese logistics service firms’ perceptions of CC adoption. The results indicate Chinese logistics companies perceive security impediments as a major factor affecting cooperative resilience between logistics service and CC service providers.

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