Robots at the Gates? Robotic Process Automation, Skills and Institutions in Knowledge-Intensive Business Services
Abstract Against the backdrop of the fourth industrial revolution, this paper examines the emergence of Robotic Process Automation (RPA) as one of the new technologies that are shaping the future of work and reconfiguring sectoral business and innovation systems and models. It discusses how the institutional context can potentially [...]
The digitalisation of service work: A comparative study of restructuring of the banking sector in the United Kingdom and Luxembourg
The article compares the process of digitalisation and outcomes from work restructuring in two banks from the United Kingdom and Luxembourg. The banking sectors in both countries have been challenged by digitalisation pressures such as online and mobile banking, pressures from ‘Fintech’ banks, and the automation of back-office operations. [...]
Robots at the Gates? Robotic Process Automation, Skills, and Institutions: The Case of Financial Services in the UK and Germany
This Innovation Fund project investigates the impact of robotic process automation technology on workers’ employment and skills in knowledge-intensive services, such as financial services.
£123,000 awarded in Digit Innovation Fund Round 2
Projects awarded funding include research into the deployment of digital technologies in social care work and exploring disability, neurodiversity and remote working.