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Robots at the Gates? Robotic Process Automation, Skills and Institutions in Knowledge-Intensive Business Services
Abstract Against the backdrop of the fourth industrial revolution, this paper examines the emergence of Robotic Process Automation (RPA) as one of the new technologies that are shaping the future of work and reconfiguring sectoral business and innovation systems and models. It discusses how the institutional context can potentially [...]
Robots at the Gates? Robotic Process Automation, Skills, and Institutions: The Case of Financial Services in the UK and Germany
This Innovation Fund project investigates the impact of robotic process automation technology on workers’ employment and skills in knowledge-intensive services, such as financial services.