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Does AI chatbot make a good colleague at work?
Much of the focus on AI technology in the workplace has centred on whether it is replacing humans or not—but what happens when employees are asked to work alongside AI-based systems?
Hope, tolerance and empathy: employees’ emotions when using an AI-enabled chatbot in a digitalised workplace
Information Systems research on emotions in relation to using technology largely holds essentialist assumptions about emotions, focuses on negative emotions and treats technology as a token or as a black box, which hinders an in-depth understanding of distinctions in the emotional experience of using artificial intelligence (AI) technology in [...]
The Bright Side and the Dark Side of Top Management Support in Digital Transformation: A Hermeneutical Reading
In information systems (IS) research, top management support is typically seen as an exclusively positive phenomenon that is key to any successful digital transformation including IS implementation and associated organizaational, operational and startegic chnage. . Surprisingly, this view contrasts with the findings of organization studies research, which reveal a [...]
Crowdwork as an elevator of human capital – a Sustainable Human Development perspective
Work is a key element in the UN Sustainable Development Goals (SDGs). Crowdwork is a new way of working defined as a paid, digital platform-enabled form of work based on crowdsourcing model. Previous research on crowdwork narrowly considered its direct and immediate economic impact on individual workers overlooking its [...]
Crowdwork, digital liminality and the enactment of culturally recognised alternatives to Western precarity: insights from crowdworkers in Nigeria
Research on crowdwork in developing countries considers it precarious. This reproduces its Western conceptualisation assuming that crowdworkers in developing countries imitate their Western counterparts, without close examination of their experiences and responses to work conditions. This study breaks this epistemological terra nullius to pursue an in-depth examination of workers’ [...]